Stations Advanced Service Academy is for managers and supervisors at our rail stations.

Workshop Aim:

To have the skills and confidence to lead and manage my team to deliver great service at our stations.

Workshop Objectives:

By the end of the workshop participants will be able to:

• understand what good service looks like at our stations
• understand the behaviours and expectations of a service leader and their own strengths and development areas
• know how to communicate to drive engagement with teams
• know how to encourage great service through feedback, recognition and coaching in the moment.

Workshop Outcomes:

Participants will:

• be provided with a set of tools and frameworks to support them to manage and support great service
• be engaged and motivated to deliver great service personally and through their team